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Shipping & Returns

Your Shipping Options

At Atlantic Pet Products, we value our customers and strive to provide a variety of shipping options to suit your needs. We offer:

• Standard Shipping: This is our complimentary service that includes tracking for our customers.
• Premium Shipping: For an upgraded experience, we also offer a premium service that includes detailed tracking, priority handling and dispatch, and priority customer service.

Countries We Ship To

We're proud to offer shipping to the following countries:

• Belgium
• Canada
• Denmark
• France
• Germany
• Guam
• Hong Kong
• Israel
• Italy
• Japan
• Korea, Republic of
• Netherlands
• Portugal
• Puerto Rico
• Saudi Arabia
• Slovakia
• Sweden
• Switzerland
• United Arab Emirates
• United Kingdom
• United States

Our Commitment

Your satisfaction is our priority. We strive to process and dispatch your orders as quickly as possible - usually within one business day. However, please note that delivery times are approximate and can be affected by factors such as customs clearance and postal service delays.

Some products may have restrictions on shipping to certain locations. This information will be provided on the product page, if applicable. We apologize for any inconvenience this may cause, and we thank you for your understanding.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. We're here to help!

 

We offer an easy 30 day return policy on purchases and will refund your product total. All you need to do is ship it back to us. Please note the following details about returns:

• An order cannot be cancelled once it has shipped. If you decide to cancel after shipment, our return policy applies.
• Returns must be in new condition and in the original packaging.
• Please do not use, assemble or modify a product before returning it or else we cannot refund your purchase.
• If you received a damaged or defective item please email us at service@atlanticpetproducts.com and do not return the merchandise.
• In the event an item becomes defective after our 30 day return policy, please contact us or refer to the manufacturer warranty policy for proper handling.
• If you are looking to exchange an item simply submit a return and place a new order online. All items must be invoiced for manufacturer warranty purposes.