Easy Returns, Hassle-Free 📦
At Atlantic Pet Products, we know that sometimes things don’t work out. That’s why we’ve made our returns process simple, transparent, and stress-free. Whether it’s the wrong item, a change of mind, or a product issue, we’re here to guide you every step of the way. 🐶🐱
Start your return with confidence and get back to focusing on what matters most—caring for your furry companions!
Requesting a Return 📦
Returning a product with Atlantic Pet Products is straightforward. If you made your purchase with an account and your item meets our return guidelines:
- Log in to your account.
- Navigate to your Account page and select the Returns Section.
- Submit your return request, and our team will review it promptly.
- We’ll notify you when your request is approved or denied, along with instructions for the next steps.
If you checked out as a guest, please contact us and we’ll guide you through the process.
Return Guidelines 📝
- 30-Day Return Window ⇄: Once approved, you have 30 days from the purchase date to return your item for a full refund of the product cost.
- Item Condition 📦: Items must be returned in new, unused condition and in the original packaging. Do not assemble, use, or modify the product prior to returning.
- Order Cancellations ❌: Orders that have already shipped cannot be canceled, but you may request a return once the order arrives.
- Damaged or Defective Items 💔: If an item arrives damaged or defective, do not return it. Instead, contact us immediately for assistance.
- Defects After 30 Days ⌛: For defects discovered after 30 days, please reach out to us or check the manufacturer’s warranty policy for guidance.
- Exchanges ⇁: Need a replacement? Once your return is approved, send the item back and place a new order.
- Shipping Refunds 🛳: Shipping costs are not refundable unless the order is canceled before dispatch or we are responsible for an error, such as a lost or incorrect shipment.
- Clearance Items 🐾: Clearance products are not eligible for refunds due to limited shelf life and international shipping times.
Need Assistance? 💬
At Atlantic Pet Products, we aim to make returns simple and stress-free. If you have any questions, please reach out to our support team. We’re here to help!